Frequently Asked Questions
Everything you need to know about your New Era India shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 7-day return and exchange policy for all unworn and unwashed items with original tags intact. Please initiate your request through our returns portal.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How do I ensure I am buying the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our size chart for the perfect fit.
Are the products sold on New Era India authentic?
Yes, we are the official licensed retailer for New Era products in India. All our headwear and apparel are 100% authentic and sourced directly from the brand.
How long does shipping take?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for the rest of India, depending on your location.