Returns & Exchanges
At New Era India, we want you to be completely satisfied with your headwear and apparel. If your purchase doesn't meet your expectations, we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure the product is in its original condition, unwashed, and with all New Era holographic stickers and tags intact.
Package & Pickup
Securely pack the items in the original box and we will arrange a complimentary reverse pickup from your registered address within 48 hours.
Refund Processing
Once our warehouse team verifies the return, your refund will be processed to the original payment method or as store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing